Interagency Collaborative Care for Young People with Complex Needs: Front‐line Staff Perspectives
August 05, 2019 | NWI
Citation: Morgan, S., Pullon, S., & McKinlay, E. (2019). Interagency Collaborative Care for Young People with Complex Needs: Front‐line Staff Perspectives. Health & Social Care in the Community, 27(4), 1019–1030.
Abstract: Interagency collaboration and the “integration” of health and social care services are advocated to address the increasingly complex needs of at‐risk youth and to reduce barriers to accessing care. In New Zealand, Youth‐One‐Stop‐Shops (YOSSs) provide integrated health and social care to young people with complex needs. Little is known about how YOSSs facilitate collaborative care. This study explored the collaboration between YOSSs and external agencies between 2015 and 2017 using a multiple case study method. This paper reports qualitative focus group and individual interview data from two of four case sites including six YOSS staff and 14 external agency staff. Results showed participants regarded collaboration as critical to the successful care of high needs young people and were positive about working together.